Privacy Policy

Last updated: 27/01/2026 

FPS Tech Ltd operates https://fpstech.co.uk/ 

This Privacy Policy explains how FPS Tech Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information. By using our Site, services, or sending devices for repair, you agree to the terms of this Privacy Policy.

We may collect personal information in the following ways:

1.1 Information You Provide Directly

• Name, email address, phone number
   
• Shipping address and device information (for mail-in repairs)
   
• Payment details via third-party processors (e.g., PayPal, Stripe)
   
• Account details for Core Control software downloads or licenses
   

1.2 Information Collected Automatically

• Log data such as IP address, browser type, pages visited, time spent on pages
   
• Cookies and similar technologies to improve user experience, monitor site traffic, or support analytics
   

1.3 Information From Third Parties

• Transactional information from eBay or other platforms
   
• Courier services for shipping repairs
   

We use your personal information for the following purposes:

• To process and return mail-in repair devices
   
• To manage orders, payments, and deliveries via our eBay shop
   
• To provide Core Control software downloads, updates, and license management
   
• To improve our website, products, and services
   
• To communicate with you about repairs, orders, or promotions (with your consent)
   
• To comply with legal obligations
   

We do not sell your personal data. We may share information with:

• Third-party payment processors to handle payments securely
   
• Courier companies to deliver and return repairs
   
• Platform services such as eBay for order fulfilment and communication
   
• Analytics providers such as Google Analytics to improve our Site
   

All third parties are contractually obliged to protect your data and use it only for the stated purposes.

• Personal information, including shipping and device details, is collected solely to provide repair services.
   
• Repair records and associated personal information are kept only as long as necessary to complete the service and comply with legal obligations.
   
• We do not access, copy, or use personal data stored on devices beyond what is necessary to complete the repair.
   

Our Site uses cookies to enhance your browsing experience. Cookies may include unique identifiers and tracking data for analytics purposes.

You may configure your browser to refuse cookies or alert you when a cookie is set. Note that some Site features may not function correctly if cookies are disabled. For more details, please see our Cookie Policy (if applicable).

We may contact you with newsletters, promotional materials, or offers only if you have provided consent. You can withdraw consent at any time by:

• Clicking the “unsubscribe” link in emails
   
• Contacting us directly at support@fpstech.co.uk
   

You have the right to:

• Access your personal data we hold
   
• Request correction of inaccurate or incomplete data
   
• Request deletion of your data (“right to be forgotten”)
   
• Restrict processing of your data
   
• Object to processing for direct marketing
   
• Request data portability
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, contact us at support@fpstech.co.uk.

We take reasonable technical and organisational measures to protect personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

• Repair and transactional records: kept for up to 5 years for legal and warranty purposes
   
• Marketing preferences: kept until consent is withdrawn
   
• Analytical data: kept for a maximum of 2 years, anonymised where possible
   

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to this page. Continued use of the Site or our services constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle personal data, contact us:
📧 Support@FPStech.co.uk
📍 FPS Tech Ltd - Unit 13, Louis Pearlman Centre, 94 Goulton Street, Hull, HU3 4DL